Birmingham Airport Hotel and Parking powered by APH

Booking an APH Car Park

Airport Parking and Hotels Limited (APH)
Terms and Conditions for APH Operated Car Parks
Your statutory rights are not affected.

If you need to amend or cancel your booking, please use Manage My Booking on our website. You will need your email address, postcode and booking reference.

Please check all booking details carefully when you receive your confirmation. APH cannot be held responsible for any errors if amendments are not advised.

Further information about cancelling or amending a booking is set out in Section 3 below.

1. Booking confirmation

1.1 Bookings made on our website or through our customer service advisors are confirmed when we issue an email confirmation containing your unique booking reference to the email address provided at the time of booking. It is your responsibility to ensure that the email address provided is correct and that you are able to receive emails from us.

1.2 All bookings are subject to availability.

1.3 APH reserves the right not to accept or fulfil a booking.

1.4 By making a booking with APH, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

2. Key booking information

The following points summarise some important booking conditions. They are provided for ease of reference only. Full details are set out in the Terms and Conditions that follow, which apply to all bookings.

2.1 Cancellation deadlines depend on the product selected (Non-flex, Semi-flex, Flexible or Super-flex).

2.2 Non-flexible bookings cannot be cancelled or amended and are non-refundable.

2.3 For Semi-flexible and Flexible products, cancellation deadlines are calculated from 00:01 (one minute past midnight) on the booked arrival date, not the booked arrival time.

2.4 Customers should inspect Vehicles before leaving the Car Park and report any damage immediately.

2.5 Refunds are not available for unused parking time if a Vehicle is collected earlier than booked.

2.6 Transfer times may vary depending on traffic conditions.

3. Cancelling or amending a booking

3.1 Cancellation deadlines

Important: Cancellation and amendment deadlines are based on the booked arrival date, not the booked arrival time.

Unless otherwise specified at the time of booking and on your booking confirmation, bookings are classed as Flexible Products. Non-flexible, Semi-flexible or Super-flexible products will be clearly identified during the booking process and on your booking confirmation.

For Flexible and Semi-Flexible products, any applicable cancellation or amendment deadline is calculated from 00:01 (one minute past midnight) on the booked arrival date, regardless of the booked arrival time.

Example: If your parking is booked to begin at 18:00 on 10 July, the cancellation deadline is calculated from 00:01 on 10 July, not 18:00 on 10 July. A Flexible booking must therefore be cancelled or amended no later than 00:01 on 9 July.

3.1.1 Semi-flexible Products – You may cancel or amend a booking for any reason, including not accepting these conditions, up to the number of days specified (as stated at the time of booking) before 00:01 on the booked arrival date, regardless of the booked arrival time.

3.1.2 Flexible Products – You may cancel or amend a booking for any reason, including not accepting these conditions, up to 24 hours before 00:01 on the booked arrival date, regardless of the booked arrival time.

3.1.3 Super-flexible Products – You may cancel or amend a booking for any reason, including not accepting these conditions, at any time before the booked arrival time applicable to your booking.

3.1.4 Non-flexible Products – Bookings cannot be cancelled or amended and are non-refundable.

3.2 Refunds and amendments

If you cancel a booking in accordance with these Terms and Conditions and within the permitted cancellation period, you will receive a full refund of all charges paid to us, excluding any chargeable services.

Where an amendment results in a change to the price, we may process the amendment by charging for the revised booking in full and issuing a refund for the original booking payment. Any refunds will be processed using the original payment method.

APH is not responsible for any charges applied by your card issuer or bank in connection with the original payment or refund.

For the purposes of these Terms and Conditions, chargeable services are deemed to commence 30 minutes before your pre-booked arrival time.

3.3 Cancellations and amendments outside of permitted terms, and “no-shows”

If you cancel or amend a booking outside of the terms in 3.1.1, 3.1.2 and 3.1.3, or do not turn up, we will charge you the full fee for the full pre-booked Parking Period. If you wish to curtail the length of stay for a service once the service has commenced, you will remain liable for the full fee for the full pre-booked Parking Period. In these instances, no refund (full or partial) will be due.

3.4 How to cancel or amend a booking

Most cancellations and amendments can be made on our website (aph.com) using Manage My Booking or myAPH. Any cancellations or amendments must be made within the applicable deadlines set out in Section 3.1 (Cancellation deadlines) and are subject to the flexibility of the product booked.

If you cannot amend or cancel your booking online, please check the flexibility of your booking, as some booking types do not permit amendments or cancellations. The flexibility of your booking is shown at the time of booking and on your booking confirmation.

If you still require assistance, you can email us at customerservices@aph.com or send us a message via WhatsApp at +44 7518 299022.

If you wish to cancel by email or WhatsApp, please include the following information so that we can identify your booking:

Booking reference
Service booked
Booking or parking dates
Your name and address

Cancellation or amendment requests sent by email or WhatsApp will be treated as received at the time they are received by our systems and must be received before the applicable deadline.

3.5 Bookings for APH products made through third-party booking agents

If you have booked an APH product through a third-party booking agent (for example, another parking provider, travel agent, or tour operator), you must cancel or amend your booking directly with that booking agent in accordance with their terms and conditions, including any applicable cancellation deadlines. APH is unable to amend or cancel bookings made through third-party booking agents.

3.6 Hotel and Parking Packages – Packages are classed as ‘Flexible Products’, unless otherwise specified at the time of booking. You may cancel or amend a flexible package booking for any reason, including not accepting these conditions, up to 24 hours before 00:01 on the first service date of the package, regardless of the booked arrival time for any individual element.

For the purposes of this clause, the first service date of the package means the earlier of:
(a) the first day of the pre-booked parking stay; or
(b) the first day of the hotel stay.

If you cancel in accordance with these Terms and Conditions, you will receive a full refund. You can cancel only the complete package – partial cancellations for the hotel or parking element are not permitted.

Cancellations and amendments must be made in accordance with clause 3.4.

3.6.1 If you cancel or amend outside of the permitted terms, or do not turn up, we will charge you the full package fee for the full pre-booked period. Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the full package fee for the full pre-booked period. In these instances, no refund (full or partial) will be due.

3.7 Failure to comply with clause 7.1.2 shall entitle APH to cancel your booking and refuse to park the Vehicle without any liability to you for any consequential loss or inconvenience. In the event of such cancellation, you will not receive a refund.

4. Prices and payments

4.1 Payment for a booking made by telephone or on our website can be made using Mastercard, Visa, American Express, PayPal or other payment methods supported by our payment provider and made available at the time of booking.

4.2 If payment is declined or cannot be successfully processed, APH and, where applicable, the relevant service provider reserve the right not to fulfil your booking.

4.3 All prices are quoted in pounds Sterling including VAT.

4.4 Any discounts offered are applied to the standard selling rate applicable at the time of booking. Discounts may not be available for all products. Where discounts apply, the price displayed at the time of quotation will include the discount.

4.5 When a booking is made using an overseas credit card, the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may also be applicable.

4.6 If your entry, arrival or exit times differ from those booked, your actual parking duration may exceed the number of days you have pre-paid for. In such circumstances, an additional charge may be levied by APH upon exit.

5. Our responsibilities

5.1 We will accept legal responsibility for death or personal injury caused by our negligence or the negligence of our employees.

5.2 We will accept legal responsibility for damage to the paint or bodywork of your Vehicle if you can prove that it was caused by us. You will not have to prove this if you have a Vehicle inspection report (see clause 7.1.5.3) and the damage is not recorded on it. You agree to us carrying out repairs to the Vehicle if we believe the damage has been caused during the Parking Period.

6. Exclusion and limits of our responsibility

6.1 Subject to clause 6.2 and to the extent permitted by law, we will not accept legal responsibility for the following:

6.1.1 Loss or damage covered by your own insurance.

6.1.2 Personal property left in the Vehicle, on an APH transfer bus, or left unattended at any time.

6.1.3 Transport delays between the Car Park and the airport caused by traffic conditions, airport restrictions, bus breakdown or any other cause beyond our control.

6.1.4 Loss arising from a stolen or mislaid receipt or ticket for the Vehicle.

6.1.5 Loss of or damage to the Vehicle arising from mechanical or electrical failure, self-locking, pollution, terrorism, natural disaster, vandalism, criminal activity or other matters outside our control.

6.1.5.1 APH does not accept liability for damage to Vehicles arising from acts of nature and will not accept responsibility for minor scratches, dents or chips to paintwork, or for visual damage that cannot be seen and noted due to weather conditions or where the exterior is in a dirty state.

6.1.5.2 APH will not accept responsibility for damage to windscreens or other glass unless and to the extent that it is proved to have been caused by our negligence.

6.1.6 Any indirect loss arising from damage to or loss of the Vehicle (such as loss of earnings).

6.1.7 Delay in making the Vehicle available for collection if this is before the end of the Parking Period.

6.1.8 We shall not be liable for failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including but not limited to severe weather, airport disruption or closure, terrorism, industrial action, government restrictions or other events affecting airport operations.

6.2 Liability is accepted where such theft, loss or damage arises through the negligence or breach of contract by APH.

7. Your responsibilities

7.1 Vehicle condition

7.1.1 You shall be liable for and indemnify APH in respect of any death, personal injury or damage caused by you or any person accompanying you whilst on APH’s premises or arising from a breach of the requirements set out in clause 7.1.2.

7.1.2 You shall ensure that the Vehicle is:

7.1.2.1 at the commencement of the Parking Period, in a roadworthy condition, with a current MOT certificate (if required by law) valid for the whole of the Parking Period, and with no dangerous, toxic or illegal substances left within the Vehicle.

7.1.2.2 in a proper roadworthy condition prior to leaving the Car Park and entering the public highway.

7.1.3 If at the end of the Parking Period the Vehicle will not start, we may move the Vehicle to a return bay. If you ask, and accept the risk, one of our employees will make one attempt to start the Vehicle using an anti-surge starter pack. If you still need help to start the Vehicle, you will need to contact a breakdown company. You will have to pay any costs involved. If your Vehicle does not start, you must arrange for it to be removed from the Car Park within 24 hours of the end of the Parking Period. After this time, we will charge you the daily parking charge.

7.1.4 You must not tow the Vehicle into the Car Park or carry out any work or clean the Vehicle in the Car Park.

7.1.5 The conditions below apply to standard parking.

7.1.5.1 We may photograph or video the Vehicle when you enter and leave the Car Park and after damage is reported. We will report any fraudulent claims to the police. Personal data will be processed in accordance with our Privacy Policy, which is available on our website.

7.1.5.2 You must inspect the Vehicle and report any damage to us on a report form before driving out of the Car Park at the end of the Parking Period. Claims cannot be considered once Vehicles have left the premises so please check your Vehicle before leaving, or in the case of our Meet and Greet service, driven away after the driver has handed over the keys.

7.1.5.3 If you ask and pay a £5 charge, we will inspect the paintwork and bodywork and record any damage before we park the Vehicle (the Vehicle inspection report).

7.1.5.4 You must let us know about any Vehicle immobiliser, automatic security feature, or modification to the Vehicle (including any for special assistance requirements) that might affect how the Vehicle handles, starts, moves, or operates.

7.1.5.5 You must check the driver’s seat and the mirror positions (which may have been moved) when you reclaim the Vehicle.

7.2 Vehicle Excise Duty (VED)

You shall ensure that, prior to the commencement of the Parking Period, Vehicle Excise Duty (VED) has been paid for the Vehicle for the whole of the Parking Period (if required by law).

8. Reclaiming the Vehicle and lost receipts

8.1 You must produce the receipt or ticket we have provided when you reclaim the Vehicle. If you lose the receipt or ticket, we will need proof of your and the Vehicle owner’s identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket may delay collection of the Vehicle.

8.2 If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us an email or WhatsApp message with your name and address. This should tell us not to release the Vehicle until you return.

8.3 Parking is charged for the full pre-booked Parking Period. Refunds are not available for unused parking time if you collect your Vehicle earlier than booked.

8.4 You must give us at least six hours’ notice to make the Vehicle available for you to collect before the last day of the Parking Period.

8.5 We may refuse to return your keys to you if we believe either that you are not fit to drive or that the Vehicle is not in a legal or roadworthy condition.

8.6 We reserve the right to request reasonable proof of identity and proof of entitlement to collect the Vehicle before releasing it. We may refuse to release the Vehicle if we are not satisfied that the person collecting it is authorised to do so.

9. Special assistance requirements

9.1 If you have any special assistance requirements please let us know when you make your booking.

9.2 We will take all reasonable steps to meet your needs.

10. Vehicle security

10.1 You must leave your car keys at the Car Park unless you have booked a Self Park product. If you do not do this, we may move the Vehicle in any way reasonably necessary. In the case of the Meet and Greet service, the keys must be handed to our driver. Failure to do so may incur additional costs for storage at the airport, which you will be responsible for.

10.2 When you arrive at the Car Park, we will tell you whether to leave the Vehicle locked or unlocked and where to leave the keys.

10.3 You must ensure that any alarms, immobilisers, or other security systems that could prevent the Vehicle from being started or moved are disabled before leaving your Vehicle with us, unless they allow our staff to move the Vehicle if required.

10.4 Manual security devices that prevent the Vehicle from being started or driven, such as steering wheel locks (for example, crooklocks), pedal locks, or wheel clamps, must not be used.

10.5 Do not leave any house or other keys on your car key ring or in the Vehicle.

10.6 Vehicles may be moved by our staff within and between our Car Parks as required for operational purposes, including repositioning within the parking area. This may involve the Vehicle being driven on public roads between our facilities.

10.7 Customers are advised not to leave valuables or personal belongings in the Vehicle. APH does not accept responsibility for loss of or damage to items left in the Vehicle except where such loss or damage arises from our negligence.

11. Security in the Car Park

11.1 Drive slowly and carefully in the Car Park and follow the directional signs.

11.2 Car Parks can be dangerous. After parking, go to the reception or nearest exit, which will be signposted. Do not wander about the Car Park. Keep a careful eye on your children and do not allow them to play in the Car Park.

12. Transport to and from the airport

12.1 You must not board a transfer bus if no seats or permitted standing places are available. The maximum number of passengers permitted on the bus will be displayed.

12.2 Children under the age of eight must be seated and accompanied by an adult.

12.3 You cannot bring animals on the transfer bus unless we and the driver agree.

12.4 Passengers must not place luggage or personal belongings in the aisles or standing areas.

12.5 The driver may refuse to help you load heavy luggage.

12.6 The driver is responsible for the safety of the bus. The driver may ask any passenger they believe to be a danger or potential danger to the bus or its passengers to leave the transfer bus or prevent them from boarding.

12.7 Check-in time

Transport between the Car Park and the airport leaves at regular intervals. It is your responsibility to arrive at the Car Park in good time to enable you to reach the airport by your airline’s recommended check-in time. As a guide, we recommend arriving at the Car Park at least one hour before the earliest airline check-in time. APH cannot accept responsibility if you miss your flight due to traffic conditions, airport restrictions or other delays outside our reasonable control.

12.8 In the case of Meet and Greet, if you arrive earlier or later than your pre-booked time, we will endeavour to meet you as soon as possible.

12.9 APH is unable to transport bikes, surfboards, windsurfing boards or items of a similar size on its transfer buses. Snowboards and skis are acceptable.

13. Moving the Vehicle

13.1 We will keep the Vehicle in one of our Car Parks. You agree that we may drive the Vehicle within and between our Car Parks, including on public highways where necessary.

14. Indemnity

14.1 You shall indemnify APH and its staff against any loss, damage, actions or claims arising from a breach of your obligations contained in clause 7.1.2.

14.2 You acknowledge that:

14.2.1 you may commit offences under Road Traffic and Vehicle Licensing legislation if you permit APH’s staff to drive the Vehicle on a road when the Vehicle is not in a roadworthy condition, does not have a current MOT certificate (if required by law), or at a time when Vehicle Excise Duty (VED) has not been paid (if required by law).

14.2.2 permitting the Vehicle to be driven on a highway in the circumstances referred to above may invalidate both your insurance and APH’s insurance policies and may constitute an offence under Road Traffic legislation.

15. Complaints procedure

15.1 This procedure does not affect your right to take legal action.

15.2 If you believe your Vehicle has been damaged while in the Car Park, or that the Vehicle or any possessions from it have been lost, you should:

15.2.1 immediately let a member of staff know before you leave the Car Park.

15.2.2 in the case of theft, report it to the police and notify your insurers.

15.3 We will acknowledge receipt of a written complaint within five working days.

15.4 A member of our customer services team will deal with your complaint in the first instance.

15.5 Provided that you supply any additional information we reasonably request and, if necessary, make the Vehicle available for inspection, we will aim to provide a written decision within 30 days.

15.6 If a complaint relates to damage to the Vehicle, you must allow us to inspect the Vehicle before repairs are carried out.

15.7 You can send us complaints by email at customerservices@aph.com.

15.8 Telephone calls to APH may be monitored and recorded for training and quality purposes. Call charges will depend on your phone service provider.

16. Changing the conditions

16.1 No variation to these Terms and Conditions shall be effective unless agreed in writing by APH.

17. Governing law

17.1 These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Definitions

18.1 ‘We’ – Airport Parking and Hotels Limited (APH).

18.2 ‘You’ – the customer named on the booking confirmation, whether or not that person made the booking or is the Vehicle owner.

18.3 ‘Vehicle’ – the Vehicle identified on the booking confirmation.

18.4 ‘Car Park’ – the Car Park shown on the booking confirmation and any other Car Park we use in connection with it.

18.5 ‘Parking Period’ – the period of parking covering the dates shown on the booking confirmation.

18.6 ‘Meet and Greet’ – the drive-up and drop-off parking service.

APH, APH House, Snow Hill, Copthorne, West Sussex RH10 3EQ

Registered Office: APH House, Snow Hill, Copthorne, West Sussex RH10 3EQ

Registered in England. Company Registration Number: 1539777 VAT Number: GB 350 9836 37

Booking with a Third-Party Service Provider

Airport Parking and Hotels Limited (APH)
Standard Terms and Conditions for Car Parks not owned or operated by APH and for Airport Hotels and Airport Lounges
Your statutory rights are not affected.

In these Terms and Conditions, “third-party service providers” means car park, hotel or lounge operators that are not owned or operated by APH, but whose services may be booked through the APH website or through our customer service advisors.

If you need to amend or cancel your booking, please use Manage My Booking on our website. You will need your email address, postcode and booking reference.

Please check all booking details carefully when you receive your confirmation. APH cannot be held responsible for any errors if amendments are not advised.

Further information about cancelling or amending a booking is set out in Section 3 below.

1. Booking confirmation

1.2 All bookings are subject to availability.

1.3 APH reserves the right not to accept or fulfil a booking.

1.4 By making a booking with APH, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

2. Key booking information

2.1 APH acts as a booking agent only for third-party Car Parks, hotels and lounges. APH is responsible for processing your booking but does not operate the parking, hotel or lounge services provided.

2.2 Services are provided by the relevant service provider, whose terms and conditions will also apply.

2.3 Cancellation deadlines depend on the product selected (Non-flex, Semi-flex, Flexible or Super-flex).

2.4 Non-flexible bookings cannot be cancelled or amended and are non-refundable.

2.5 For Semi-flexible and Flexible products, cancellation deadlines are calculated from 00:01 (one minute past midnight) on the booked service start date, not the booked service start time.

2.6 For parking bookings, refunds are not available for unused parking time if a Vehicle is collected earlier than booked.

2.7 Any claims for loss of or damage to Vehicles, or relating to the quality of the service provided, must be made directly to the relevant service provider. APH will, on request, provide contact details for the relevant service provider.

3. Cancelling or amending a booking

3.1 Cancellation deadlines

Important: Cancellation and amendment deadlines are based on the booked service start date, not the booked service start time.

For Flexible and Semi-Flexible products, any applicable cancellation or amendment deadline is calculated from 00:01 (one minute past midnight) on the booked service start date, regardless of the booked service start time.

Example: If your booking is due to begin at 18:00 on 10 July, the cancellation deadline is calculated from 00:01 on 10 July, not 18:00 on 10 July. A Flexible booking must therefore be cancelled or amended no later than 00:01 on 9 July.

3.1.1 Semi-flexible Products – You may cancel or amend a booking for any reason, including not accepting these conditions, up to the number of days specified (as stated at the time of booking) before 00:01 on the booked service start date, regardless of the booked start time.

3.1.2 Flexible Products – You may cancel or amend a booking for any reason, including not accepting these conditions, up to 24 hours before 00:01 on the booked service start date, regardless of the booked start time.

3.1.3 Super-flexible Products – You may cancel or amend a booking for any reason, including not accepting these conditions, at any time before the booked start time applicable to your booking.

3.1.4 Non-flexible Products – Bookings cannot be cancelled or amended and are non-refundable.

3.2 Refunds and amendments

APH is not responsible for any charges applied by your card issuer or bank in connection with the original payment or refund.

For the purposes of these Terms and Conditions, chargeable services are deemed to commence 30 minutes before your pre-booked service start time.

3.3 Cancellations and amendments outside of permitted terms, and “no-shows”

3.4 How to cancel or amend a booking

If you still require assistance, you can email us at customerservices@aph.com or send us a message via WhatsApp at +44 7518 299022.

If you wish to cancel by email or WhatsApp, please include the following information so that we can identify your booking:

Booking reference
Service booked
Booking or parking dates
Your name and address

Cancellation or amendment requests sent by email or WhatsApp will be treated as received at the time they are received by our systems and must be received before the applicable deadline.

3.5 Hotel and Parking Packages – Packages are classed as ‘Flexible Products’, unless otherwise specified at the time of booking. You may cancel or amend a flexible package booking for any reason, including not accepting these conditions, up to 24 hours before 00:01 on the first service date of the package, regardless of the booked arrival time for any individual element.

For the purposes of this clause, the first service date of the package means the earlier of:
(a) the first day of the pre-booked parking stay; or
(b) the first day of the hotel stay.

Cancellations and amendments must be made in accordance with clause 3.4.

3.5.1 If you cancel or amend outside of the permitted terms, or do not turn up, we will charge you the full package fee for the full pre-booked period. Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the full package fee for the full pre-booked period. In these instances, no refund (full or partial) will be due.

3.6 Lounges – You may cancel or amend a lounge booking for any reason, including not accepting these conditions, up to 24 hours before 00:01 on the booked lounge date, regardless of the booked arrival time.

If you cancel in accordance with these Terms and Conditions, you will receive a full refund.

Cancellations and amendments must be made in accordance with clause 3.4.

3.6.1 If you cancel or amend outside of the permitted terms, or do not turn up, we will charge you the full lounge stay fee for the full pre-booked period. Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the full lounge stay fee for the full pre-booked period. In these instances, no refund (full or partial) will be due.

3.7 Failure to comply with the terms and conditions of the relevant service provider may entitle the service provider to refuse to provide the service or to cancel the booking without liability for any consequential loss or inconvenience. In such circumstances, any refund will be subject to the terms and conditions of the relevant service provider and will only be processed by APH where the service provider authorises the refund.

4. Prices and payments

4.2 If payment is declined or cannot be successfully processed, APH and, where applicable, the relevant service provider reserve the right not to fulfil your booking.

4.3 All prices are quoted in pounds Sterling including VAT.

4.6 If your entry, arrival or exit times differ from those booked, this may result in additional charges from the relevant service provider. Any additional charges arising as a result of such changes will be your responsibility and must be paid directly to the service provider where applicable.

5. APH's liability

5.1 APH acts as a booking agent for the relevant service provider and does not operate the services offered. APH will only be liable to the customer for losses that arise directly from its negligence in processing a booking.

5.2 Insolvency of service providers

If a third-party service provider ceases trading, enters administration, liquidation or any other form of insolvency process, APH will not be liable for the provision of the services or for any losses arising as a result.

Any entitlement to a refund will be subject to the terms and conditions of the relevant service provider and, where applicable, the insolvency process.

APH will use reasonable efforts to assist you in contacting the relevant service provider, or any appointed administrator, but cannot guarantee the recovery of any payments made.

6. Service providers terms & conditions

6.1 All bookings are accepted subject to the current terms and conditions of the relevant service provider. Copies of the service provider’s terms and conditions are available on request.

6.2 Where a booking includes parking services, and to the extent that they are not inconsistent with the service provider’s terms and conditions:

6.2.1 At third-party car parks and car parks at hotels, Vehicles are parked at the owner’s risk.

6.2.2 The service provider accepts no responsibility or liability for any theft, loss or damage to any personal property or loose items left within a Vehicle whilst it is parked.

6.2.3 The service provider does not accept responsibility or liability for damage to windscreens or any other glass in the customer’s Vehicle.

6.2.4 The customer must inspect their Vehicle and report any damage to the service provider before leaving the Car Park or, in the case of Meet and Greet services, before leaving the airport.

6.2.5 The service provider accepts no liability for loss or damage unless and to the extent that it is proved to have been caused by the negligence of the service provider.

7. Customer service

7.1 Any claims for loss or damage to Vehicles, or any complaints relating to the quality or delivery of the service provided (including parking, hotel or lounge services), must be made directly to the relevant service provider.

7.2 APH will make reasonable efforts to assist customers in contacting the relevant service provider but cannot guarantee the outcome of any claim or complaint made to the service provider.

7.3 APH acts only as a booking agent and is not responsible for the operation of the services provided by the service provider. On request, APH will provide the contact details of the relevant service provider.

7.4 Any queries or complaints relating to the processing of a booking made through APH (including payment processing or booking confirmation) should be directed to APH.

8. Changing the conditions

8.1 No variation to these Terms and Conditions shall be effective unless agreed in writing by APH.

9. Governing law

9.1 These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Definitions

10.1 ‘We’ – Airport Parking and Hotels Limited (APH).

10.2 ‘You’ – the customer named on the booking confirmation, whether or not that person made the booking or is the Vehicle owner.

10.3 ‘Vehicle’ – the Vehicle identified on the booking confirmation.

10.4 ‘Car Park’ – the Car Park shown on the booking confirmation and any other Car Park we use in connection with it.

10.5 ‘Parking Period’ – the period of parking covering the dates shown on the booking confirmation.

10.6 ‘Meet and Greet’ – the drive-up and drop-off parking service.

APH, APH House, Snow Hill, Copthorne, West Sussex RH10 3EQ

Registered Office: APH House, Snow Hill, Copthorne, West Sussex RH10 3EQ

Registered in England. Company Registration Number: 1539777 VAT Number: GB 350 9836 37